End-to-End BPO & Outsourcing Solutions

Empower your business with expert customer support, back-office, finance, IT, HR, and e-commerce services—tailored for your growth and success.

Leading the future of BPO

As one of South Africa’s fastest-growing providers of omnichannel BPO services, we deliver tailored business solutions through a skilled team and innovative technology developed over 25 years.

18.5 million

Average monthly customer interactions across our omnichannel offering

50+ clients

In South Africa, Australia, the UK and US

24/7/365

Operations with full support capabilities

2.4 million

Financially distressed consumers serviced annually

Ability to scale

To 10,000 agents

Customer Lifecycle

We support every stage of the customer lifecycle with tailored BPO solutions, advanced technology, and a skilled team. Our services help you acquire, serve, retain, and recover customers efficiently and compliantly.

1. Acquisition & Onboarding

Attracting new customers and ensuring a seamless onboarding experience to set the stage for long-term satisfaction.

2. Customer Service

Delivering responsive, multi-channel support to resolve issues, answer questions, and build trust throughout the relationship.

3. Retention & Cross-Sell

Engaging customers to encourage loyalty, repeat business, and the adoption of additional products or services.

4. Early & Late Stage

Managing accounts through early and late stages of the customer journey, including proactive outreach and support for at-risk customers.

5. Legal & Post Charge-Off

Handling legal processes and post charge-off accounts with compliance, sensitivity, and a focus on optimal recovery.

6. Rehabilitation

Supporting customers in financial distress with tailored solutions to help them recover and re-engage successfully.

“Edge Procx has transformed our customer support operations. Their team is responsive, knowledgeable, and always goes the extra mile to ensure our clients are satisfied. We’ve seen a measurable increase in customer retention since partnering with them.”

Priya Naidoo

Customer Experience Manager, FinServe Solutions

“We needed a reliable partner to handle our back-office and payroll processing. Edge Procx delivered seamless integration and accuracy, freeing up our internal resources to focus on growth. Their professionalism and attention to detail are unmatched.”

Michael Carter

COO, RetailXpress

“The technical support provided by Edge Procx is outstanding. Our IT tickets are resolved quickly, and their proactive monitoring has prevented several potential issues. I highly recommend their services to any business looking for dependable outsourcing.”

Sarah Williams

IT Director, Meditech Health