Edge Procx Services | BPO & Outsourcing Solutions for Every Business

Our BPO & Outsourcing Services

Comprehensive, scalable solutions tailored for your business growth. Explore our full suite of services below.

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Customer Support Services

Inbound Support (calls, chat, email, social media)
Outbound Support (follow-ups, renewals, surveys)
Technical Support / IT Helpdesk
Product or Order Support
After-Sales Service
Complaint & Escalation Handling

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Back-Office Support

Data Entry & Data Processing
Document Management
Order Processing & Fulfillment
Inventory & Supply Chain Support
Email & Chat Management
Record Keeping & Reporting
Virtual Assistant Services

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Finance & Accounting

Bookkeeping & Ledger Maintenance
Accounts Payable / Receivable
Payroll Processing
Invoice Management
Financial Reporting & Analysis
Tax Preparation Support

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Sales & Lead Generation

Telemarketing & Cold Calling
Lead Qualification & Nurturing
Appointment Setting
Upselling / Cross-Selling
Customer Retention Campaigns

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Digital & Marketing Support

Social Media Management
Digital Marketing (SEO, PPC, Email, etc.)
Content Creation / Copywriting
Market Research & Data Analysis
Online Reputation Management

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Healthcare BPO

Medical Billing & Coding
Claims Processing
Insurance Verification
Appointment Scheduling
Telehealth Support / Patient Assistance

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IT & Tech Support

Tier 1 / Tier 2 Technical Support
Software / App Troubleshooting
Remote System Monitoring
Network Support
Quality Assurance Testing

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Knowledge Process Outsourcing

Data Analytics & Reporting
Business Intelligence Support
Research & Market Analysis
Legal Process Outsourcing (LPO)
Financial & Investment Analysis

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Human Resources Outsourcing

Recruitment & Staffing Services
Employee Onboarding & Offboarding
Payroll & Benefits Administration
Performance Management Tracking
HR Helpdesk Support

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E-commerce Support

Product Listing & Catalog Management
Order & Return Management
Customer Chat Support
Inventory Coordination
Marketplace Optimization

Why Choose Edge Procx

Expertise, Efficiency, and Excellence

At Edge Procx, we combine industry expertise with cutting-edge technology to deliver BPO solutions that drive real business value. Our commitment to quality, security, and client satisfaction sets us apart.

Cost Efficiency

Reduce operational costs by up to 40% while maintaining quality standards.

Data Security

Robust security protocols and compliance with international data protection standards.

Expert Team

Highly skilled professionals with industry-specific expertise and continuous training.

How It Works

Our streamlined process ensures a seamless transition and optimal results

Consultation

We analyze your business needs and challenges to design a customized solution.

Planning

Our experts develop a detailed implementation plan with clear milestones and KPIs.

Implementation

We deploy the solution with minimal disruption to your ongoing operations.

Optimization

Continuous monitoring and improvement to ensure maximum efficiency and ROI.

Frequently asked questions

Our customer support team is here to help you if you have any questions.

What industries do you serve?: We serve a wide range of industries including technology, healthcare, e-commerce, finance, retail, and more. Our solutions are customizable to meet the specific needs of each industry.
How do you ensure data security and confidentiality?: We implement robust security measures including encrypted data transmission, secure access controls, regular security audits, and compliance with international data protection regulations. All our employees sign comprehensive confidentiality agreements.
What is your typical implementation timeline?: Implementation timelines vary based on the complexity and scope of services. Simple processes can be implemented in 2-4 weeks, while more complex solutions may take 6-8 weeks. We provide a detailed timeline during the consultation phase.
Do you offer customized solutions?: Absolutely! We specialize in creating tailored BPO solutions that align with your specific business processes, goals, and industry requirements. Our approach begins with understanding your unique needs before designing a solution.

Our Services